NonoNotes Support

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Find quick answers about Sign in with Apple, membership, inviting friends, cloud backup, and file imports, or send feedback right from the app

Import and export

NonoNotes can import PDF, Office, TXT, images, Goodnotes, Notability, and NonoBackup files, and export notes or PDFs

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Report a problem

Sign in to send a problem or suggestion from the app, with replies sent to the email linked to your account

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Frequently Asked Questions

Common questions

Do I need to sign in to use NonoNotes?

No. Core note-taking in Nono Starter works without signing in. Sign in with Apple is required to purchase, restore, or manage Nono Unlimited, join the invite program, and submit feedback in the app.

What is the difference between Nono Starter and Nono Unlimited?

Nono Starter is free for up to 25 notes and 5 pages per notebook. Nono Unlimited provides unlimited notes and pages and unlocks additional themes, Goodnotes and Notability imports, advanced image tools, custom fonts, expanded white-noise controls, PDF page margins, 900 DPI and PNG export, and optional cloud backup. Monthly and yearly prices for your region are shown before purchase.

How do I cancel a subscription or delete my account?

Apple manages subscriptions, so you can cancel in Apple subscription settings. You can permanently delete a Nono account from Account & Membership in the app. Deleting an account, signing out, or uninstalling does not cancel a subscription or automatically delete notes on your device or files in a connected cloud drive.

What should I do before uninstalling?

Uninstalling the app also removes content stored locally on the device. Export important notes or complete a cloud backup first, then confirm that the files are present and accessible in your drive.

How do I turn off automatic backup or disconnect a drive?

Open NonoNotes Settings and select Automatic Backup, then turn automatic backup off or remove the current provider. After disconnection, NonoNotes stops accessing that drive but does not automatically delete files already uploaded.

How do I completely delete cloud backups?

Disconnect the provider in NonoNotes, delete the NonoNotes folder or backup files in Google Drive, OneDrive, or Baidu Netdisk, and, if desired, revoke NonoNotes in the provider’s connected-app settings

Which files can NonoNotes import?

NonoNotes supports PDF, Word, PowerPoint, Excel, TXT, images, Goodnotes, Notability, and NonoBackup files. Complex files may look slightly different after import, so keep the original file for important documents.

How do I earn membership by inviting friends?

Share your code from Account & Membership › Invite Friends, Earn Membership. When a friend enters it within 3 days of registering and the invitation is confirmed, you each receive 1 month of membership. You each receive another month after that friend completes their first eligible membership purchase. There is no invitation limit; see the app for full eligibility and reward timing.

How do I send feedback from the app?

Open Settings › Help › Submit Feedback, sign in, choose a category, and add a title or description. The app includes its version, device model, system version, language, and region to help us understand the issue; replies are sent to the email linked to your account. Never include a password or unrelated private notes.

Still looking for an answer?

Please write in English or Chinese and avoid sending unnecessary sensitive information

support@nononotes.com

Business inquiries

For brand, content, and other partnership opportunities, email us directly

business@nononotes.com